COMPEXSTORE PROMISES
1. The responsibility of a leader▾
When you choose Compex, the leading brand in electrotherapy, you can be sure to benefit from:
• The effectiveness of our devices.
Our products are developed with the greatest of care and use all the latest technological innovations. Of course, you can also be assured that our products are produced according to all currently applicable safety standards.
• With honesty and integrity.
It is also a leader's responsibility to guarantee that its promises are kept. Before we put forward the benefits of using our device, the applications are tested at length, put through their paces by health professionals and are the subject of scientific studies.
• Personalised support and guidance.
To help you get the most from our devices, Compex pays particular attention to drafting extremely detailed user manuals. Compex will give full attention to your telephone calls or e-mails to answer your questions. Compex has also set up high-quality Internet sites to help you get started with your device.
• The effectiveness of our devices.
Our products are developed with the greatest of care and use all the latest technological innovations. Of course, you can also be assured that our products are produced according to all currently applicable safety standards.
• With honesty and integrity.
It is also a leader's responsibility to guarantee that its promises are kept. Before we put forward the benefits of using our device, the applications are tested at length, put through their paces by health professionals and are the subject of scientific studies.
• Personalised support and guidance.
To help you get the most from our devices, Compex pays particular attention to drafting extremely detailed user manuals. Compex will give full attention to your telephone calls or e-mails to answer your questions. Compex has also set up high-quality Internet sites to help you get started with your device.
2. 2 year + 1 year guarantee on Compex devices▾
Extend the guarantee on your Compex device free of charge! All you need to do is to register your Compex device on our website www.compex.info (before the end of the initial guarantee period).
3. Secure payment▾
All transactions carried out on the Compex Store site are handled via a secure bank website. The totally electronic, encrypted procedure guarantees full security for payments. Since information is entered directly on the payment provider’s website by means of a secured channel, no-one within the Company will see your card data.
4. Delivery▾
We promise to deliver your goods within 2 working days following confirmation of your order. Some products are delivered within 10 working days. The delivery time is specified for each product.
5. Listening to customers▾
The Compex Customer Service Department will be pleased to take your telephone calls from Monday to Friday. You will find the numbers and times below and in the ""Contact us" section.
THE STORE AND HOW IT WORKS
I have not received an email confirming the order▾
The order confirmation message is sent automatically to the e-mail address you supplied when setting up your personal account. If you have not received an e-mail to confirm your order, it could be either that you have entered the wrong e-mail address or your credit card details have not been accepted.
In this case, we recommend that you contact us directly by e-mail or telephone. Our contact details are shown in the Contact us section.
I want to change my personal information▾
In order to change your postal or e-mail address, you can return to "My Account" (add deeplink) at any time and update your personal information.
If you move to another country, you will have to create a new personal account for that country.
Is paying on-line secure?▾
Yes. When it is time to pay, you will be redirected to our payment provider’s website, which has special security features for processing your transaction. Compex will not see your bank details at any time as these are transmitted directly from you to the bank. During communication with the bank, all information is encrypted and protected.
I am not able to make an on-line payment or my payment has not been accepted.▾
Please check your card number and the expiry date.
When you enter your card number (16 digits without spaces with the expiry date and the security code which are the last 3 digits on the signature strip of your card), the bank sends a query to the card authorization center, which will permit or refuse your account to be debited.
For further information, please contact us by e-mail or telephone. Our contact details are shown at the foot of the page.
